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Warranty and Maintenance

Speedgoat offers a range of support services to protect your investment including:

  • Hardware warranty for repair of defective hardware, including immediate loaner replacement in case of failures
  • Software maintenance to ensure your Speedgoat software is always up to date with the latest MathWorks releases
  • Full service package for best value and comprehensive coverage

Each Speedgoat real-time target machine includes hardware warranty as well as 12 months' maintenance and technical support. Our solutions and service packages are designed to support you at every step of your projects. Contact us to discuss the different service packages and find out which one best suits your needs. There is a wide range of service packages, maintenance and support options.


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Warranty and Maintenance

Full Service Package

Benefit from our full service packages combining technical support, systems software maintenance, and hardware warranty at a very competitive price.

A full service package protects your investments by guaranteeing full compatibility with future MathWorks software releases and by providing access to the latest features and advanced technical support, hardware warranty and the immediate provision of loaner components if anything breaks, so that you only experience minimal downtime.

Full Service Packages are available for 3 and 5 years. Select the package matching your application life-cycle requirements and save up to 8% compared with buying individual maintenance and warranty service packages.

For end-of-life hardware components that may not be compatible with future MathWorks releases, you can choose to omit these from the Full Service Package or upgrade them at a preferential price.

A Full Service Package is the ideal complement for your system purchase and is our recommended choice.

The 3-year Full Service Package includes:

  • 3 years of Systems Software Maintenance and Technical Support
  • Level One Hardware Warranty

Hardware Warranty

Speedgoat takes the utmost care to extensively test all components, and follows strict quality control processes. Nevertheless, even the best piece of hardware can fail.

To protect your investment, the delivery of each target machine and I/O module therefore includes two years' hardware warranty as standard. During this period, defective hardware is repaired by Speedgoat at no charge. The repair service typically requires 2-6 weeks, depending on the component requiring repair.

Extended Warranty and Minimal Downtime Service

Are you working on:
  • Projects with extended life cycles?
  • Projects where only minimal downtimes are allowed?
  • Multiple projects leveraging the same target machine?

Not a problem: Extended Level One and Level Two Hardware Warranty plans matching your life-cycle requirements are available optionally, will protect your investment over an extended period of time, and include loaner replacement services in case anything breaks.

Warranty Plan Warranty Period Minimal Downtime Service Warranty Fee as a % of the Product Value
Base (included as standard) 2 years Not available
Level One Hardware Warranty (Option) 3 years Included 6%
Level Two Hardware Warranty (Option) 5 years Included 12%

Minimal Downtime Service

Level One and Level Two Hardware Warranty Options extend the hardware warranty to three or five years respectively. In addition, Speedgoat guarantees the availability of all hardware components*, and will immediately send out replacement loaner hardware to you free of charge, in case of a hardware technical failure. While you are working with the loaner, your original hardware will be repaired by Speedgoat. After the standard repair service is completed, the loaner hardware is replaced with the original, repaired hardware.

* As some of our I/O modules are available in many different variations, Speedgoat does not stock all options. Replacement for a small subset of I/O modules (e.g. IO42X, IO67X, IO68X, IO9XX types) is not guaranteed.

Systems Software Maintenance and Technical Support

Delivery of each real-time target machine, I/O module, and other hardware or software components includes 12 months' Systems Software Maintenance and Technical Support as standard.

The Systems Software Maintenance and Support service includes:
  • Unlimited access to Speedgoat tools and driver updates, compatibility with new MathWorks software releases, and feature improvements
  • Full access to our professional and friendly technical support team by phone, email or the Web
Speedgoat solutions are extensively tested with new MathWorks releases by the Simulink Real-Time and Speedgoat development teams prior to release.

Renewing subscription to the Speedgoat Systems Software Maintenance and Support Service, and the MathWorks Software Maintenance Service guarantees continued access to the latest product technologies. The Maintenance Service can be reinstated after the renewal date has lapsed, however, back maintenance charges plus a reinstatement fee will apply. Staying subscribed is the most cost-effective way to maintain access to the latest technologies and unlimited support.

Some hardware components will inevitably reach their end of life and may not be compatible with future MathWorks releases. We will continue to provide technical support for these hardware components, but you can nonetheless choose to omit then from the maintenance coverage. You can also choose to upgrade this hardware, in which case we will be happy to provide a preferential quote.

Go to the “Order Options” tab to consult the maintenance subscription options.
Speedgoat driver library

FPGA driver blocks

Options and Pricing

The hardware warranty, systems software maintenance, and technical support service options are set out in the table below:

Option

Systems Software Maintenance and Technical Support

Hardware Warranty

Pricing

 

Technical Support Systems Software Maintenance Warranty Minimal Downtime Service % of Product Value

Base (included as standard)

1 year

1 year

2 years

Not included

-

3-Year Full Service Package

3 years

3 years

3 years

3 years

10%

5-Year Full Service Package

5 years

5 years

5 years

5 years

20%

Level One Hardware Warranty

-

-

3 years

3 years

6%

Level Two Hardware Warranty

-

-

5 years

5 years

12%

3-Year Systems Software Maintenance and Support

3 years

3 years

-

-

7%

5-Year Systems Software Maintenance and Support

5 years

5 years

-

-

13%

Systems Software Maintenance and Support - 1 year renewal

Renewal service for one additional year

Renewal service for one additional year

-

-

5%

Renewal

Subscriptions to the Systems Software Maintenance and Support can of course be renewed. Renewal ensures constant access to the latest Speedgoat software compatible with future releases of MathWorks software, and technical support. Renewal costs 5% of the product list price.

Some hardware components will inevitably reach their end of life and may not be compatible with future MathWorks releases. We will continue to provide techincal support for these hardware components, but you can nonetheless choose to omit them from the maintenance coverage. You can also choose to upgrade this hardware, in which case we will be happy to provide a preferential quote. 

The Hardware Minimum Downtime Service can be renewed upon request. Hardware warranty cannot be renewed.

 

Multi-Year Discounts

Discounts are available if you renew for several years:

Renewal Period Discount
2 years 10%
3 years 20%
4 years 25%
5 years 28%
6 years 30%

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